Meeting your customers' needs

You can be confident that by constantly evolving and refining our care offer, at WhiteOaks we will continue to meet your customers' needs.

At WhiteOaks, we know that the success of our business is totally dependent on the quality of service we provide and the relationships we develop with our clients. We work hard to understand your business objectives and working culture.

Driven by insight

Our ongoing programme of customer satisfaction surveys, regular site visits and account management enables us to continuously review the changing needs of your customers. This can provide valuable data to your business to reassure concerned families that your services will more than meet their loved ones' requirements.

Themed menu events

Our entertaining calendar of events cover many occasions and themes and currently include 'Garden Party', 'Burns Night' and 'Wimbledon', to name but a few.  We provide full promotional packs containing marketing materials for the events, which include activities to get residents interested and keep them entertained.

Core marketing pack
We offer, as standard, a WhiteOaks' marketing pack which has been designed with the user in mind and includes a discreetly branded menu board, menu templates and signage, as well as food focused communication posters which change monthly.

Residents' catering campaign
To let our users know the benefits of the food they are eating, we run a food-focused marketing campaign. Among other things, this programme talks about the range of freshly-cooked dishes we offer, the nutritional benefits and how we support UK farming.

State-of-the-art Innovation Centre

At our Innovation Centre, chefs from around the business work in world-class kitchens to develop new products, cooking methods and recipes. Our innovative products, systems and technology also enable us to deliver the best support services.